Users of the iPhone streaming or MFi capabilities for Nucleus® 7  have reported issues with streaming and pairing after updating to iOS13 on their Apple device.

Streaming and pairing issues commenced with the release of iOS13 and are not related to the Nucleus Smart Apps or Cochlear’s Sound Processors. Cochlear is working with Apple to resolve these issues as soon as possible.

Please be aware that N7 users may experience these issues if they have updated to iOS13 (released 20th September 2019) or iOS13.1 (released 25th September 2019). It also appears this issue is also impacting other devices (such as hearing aids), with MFi connectivity across the hearing industry.

We attach a communication from Cochlear Limited – we will advise as soon as we know there is a resolution.