At 11.59 pm on Tuesday 31 August, the regions supported by SCIP will move to Alert Level 3.

Under Alert Level 3 we are still not able to provide in-person patient appointments at either our Christchurch or Lower Hutt clinics unless these are deemed URGENT.

  • Travel for patients is limited, particularly when travelling outside your own region
  • Social distancing and people maintaining only slightly enlarged “bubbles” will remain a priority
  • Wearing a mask or face covering is recommended in closed spaces where physical distancing is not always possible

Urgent Appointments

If you feel you or your child is in URGENT need of an appointment, and that this can’t be addressed by our emergency service, please contact us by emailing your local clinic on or

Our clinical staff will evaluate your needs by phone, text, or return email.

Limited Services

The following services are still unavailable until advised otherwise:

  • Surgery which requires air travel
  • Routine/non-urgent patient appointments (Assessment, MAPping, Rehabilitation, Habilitation) at both our Wellington and Christchurch clinics
  • Visiting Audiology and Habilitation services

Spare Parts, Loan Devices, and Repairs

  • These will continue to be available
  • Spare parts, loan devices, and batteries will be provided by courier; please do not visit either our Christchurch or Wellington clinics at this time
  • If you need spare parts, batteries, or have a problem with your processor, contact details are overpage

Keeping in touch with the SCIP

The situation is changing rapidly and we will post notices on our web-site ( and Facebook page. We will also send updates via email if we have these available for people.

SCIP staff have been checking emails and phone messages and actioning requests for emergency items by courier, once per day.

If you have any questions about how these changes may affect your cochlear implant care, these can be sent to your local SCIP clinic, through one of these channels;

SCIP South Island CI users:

Text:                     027 355 3041

SCIP North Island CI users:


Text                      027 589 9853


We apologize for any inconvenience caused by these changes.

Resumption of normal Services

Resumption of full services will likely occur at Level 2.

Where to get information
The Ministry of Health website is your best source of information because it is updated daily. The Ministry of Health also have a Facebook page: @minhealthnz and a Twitter channel @minhealthnz to alert people to key updates and messages specifically about COVID-19.


Free dedicated COVID-19 Healthline number 0800 358 5453
This Healthline is available 24 hours a day, 7 days a week. People calling that line will be able to talk with a member of the National Telehealth Service. They have access to interpreters. You should call this dedicated number for any COVID-19 health advice and information, any questions you have about COVID-19 or need information about self-isolation.


Share this post

Further general information about Alert Level 3 is available from the COVID-19 website here;

We will provide a further update about services as changes are made to COVID Alert Levels